20bd Privacy Policy
20bd treats the protection of your personal information as its highest priority. This policy provides a detailed description of how we collect, use, and store your information.
This Privacy Policy ("Policy") applies to all services, websites, and mobile applications of the 20bd platform. By using our platform, you are considered to have agreed to the terms described in this Policy. This Policy is consistent with applicable laws and regulations of Bangladesh and reflects our commitment to protecting the privacy of your personal information. For any questions or concerns, contact us at [email protected] or get help through our 24/7 live chat.
20bd believes that transparency and trustworthiness are the foundation of a lasting relationship. We never sell your information to third parties without authorization, and we recognize your privacy as a fundamental right.
What Information We Collect
20bd collects various types of information as needed to provide its services. The categories of information collected are described in detail below.
1.1 Registration and Identity Information
When you create an account at 20bd, we collect the following information:
- Full name and date of birth (for age verification — minimum 21 years)
- Email address and mobile number
- National ID card or passport details (for KYC verification)
- Residential address
- Login credentials (username and encrypted password)
1.2 Financial Information
We store the following information to process transactions:
- Deposit and withdrawal history (via bKash, Nagad, Rocket, Upay, or bank transfer)
- Mobile banking account number or bank account details
- Transaction amount and date
1.3 Technical and Usage Information
When you use our platform, the following information may be collected automatically:
- IP address and device type (mobile, tablet, computer)
- Browser type and operating system
- Session duration on the platform and pages visited
- Information collected from cookies and similar tracking technologies
- Game play history and betting details
How We Use Your Information
20bd uses your personal information only for specific and legitimate purposes. We process your information for the following purposes:
2.1 Account Management and Identity Verification
We use your identity information to create, maintain, and secure your account. This information is essential for age verification and fraud prevention as part of the KYC (Know Your Customer) process.
2.2 Financial Transaction Processing
Your financial information is used to process your deposit and withdrawal requests, ensure transaction security, and resolve any financial disputes. Information is also used to effectively enforce the minimum deposit of ৳200 and minimum withdrawal of ৳500.
2.3 Customer Service
Relevant account information is used to help our 24/7 live chat support team quickly understand and resolve your issues. This improves service quality and ensures faster resolution of your problems.
2.4 Security and Fraud Prevention
Technical information is analyzed to prevent unauthorized access, money laundering, and other fraudulent activities. This is essential for ensuring the security of all users' accounts.
2.5 Service Improvement and Personalization
By analyzing your gaming preferences and usage patterns, we can provide a more refined and relevant experience. This includes game recommendations, relevant bonus offers, and user interface improvements.
2.6 Communication and Notifications
Your contact information is used to send important account-related notifications, transaction confirmations, and where applicable, promotional information. You can unsubscribe from marketing communications at any time.
Information Disclosure and Third Parties
20bd does not sell your personal information to third parties. However, disclosure of information may be required in certain circumstances.
3.1 Service Provider Partners
Limited and necessary information may be shared with our partners who provide core services such as payment processing, technology infrastructure, and customer support. All such partners are contractually bound to uphold our privacy standards.
3.2 Legal Obligations
If required to comply with applicable laws and regulatory authority directives in Bangladesh, or upon a court order or valid request from a government agency, we may be obligated to disclose information. In such cases, we will endeavor to notify you in advance wherever possible.
3.3 Business Transfers
In the event of a merger, acquisition, or asset sale, your information may be transferred. In such circumstances we will give you advance notice, and the new entity will be required to comply with this privacy policy.
Cookies and Tracking Technologies
4.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. 20bd uses cookies for the following purposes:
- Essential cookies: Maintaining login sessions and ensuring core platform functionality
- Performance cookies: Monitoring site speed and errors
- Functionality cookies: Remembering your language and preferences
- Analytics cookies: Understanding usage patterns and improving services
4.2 Cookie Controls
You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect some important platform features and make it difficult to log in or complete transactions properly.
Data Security Measures
20bd follows industry-standard technologies and processes to protect your information.
5.1 Encryption and Technical Security
Our platform uses SSL/TLS encryption, which keeps all data exchanged between your browser and our servers secure. Stored data is also protected by encryption. Passwords are stored using a one-way hashing algorithm.
5.2 Access Controls
Only authorized personnel can access your personal information. Each staff member's access is aligned with their responsibilities, and all access activity is logged. These standards are maintained through regular security training and audits.
5.3 Response to Data Breaches
Should a data breach occur, we will notify affected users as quickly as possible and take immediate steps to limit the damage. Our incident response plan is regularly tested and updated.
Data Retention Period
6.1 Information for Active Accounts
We retain your information for as long as your account remains active. Information that is no longer needed to provide services is regularly deleted or anonymized.
6.2 After Account Closure
Even after your account is closed or deactivated, certain information may be retained as required by law for legal obligations, financial regulation, and dispute resolution. Once that period ends, the information is securely deleted.
Your Rights and Choices
20bd respects your right to control your personal information. Your main rights are described below.
7.1 Right to Access Information
You can request a copy of your personal information stored with us at any time. To make this request, contact us at [email protected] or notify our team via live chat. We will respond to your request within a reasonable time.
7.2 Right to Correct Information
If there is any error or inaccuracy in your information, you can request a correction. Some information can be changed directly through account settings, or you can request corrections through the customer support team.
7.3 Right to Delete Information
Except for information that must be retained to meet legal obligations, you can request deletion of your personal information. This right applies in the case of account closure.
7.4 Right to Opt Out of Marketing Communications
You can unsubscribe from promotional emails or notifications at any time. To do so, use the unsubscribe link in the email or send a request directly to [email protected]. Important account-related notifications are not included in this preference.
Protection of Minors
20bd strictly prohibits registration and participation by individuals under 21 years of age. Our platform does not knowingly collect any personal information from minors. Age verification during registration is mandatory.
If we learn that information from a minor has been inadvertently collected, we will immediately delete that information and cancel the associated account. Parents are encouraged to monitor their children's online activities.
Data Transfer and Storage
Your information may primarily be stored and processed in Bangladesh or in secure international data centers. Wherever information is transferred, we ensure that appropriate protection measures apply. Third-party service providers are also contractually bound to maintain the same standard of data protection.
Policy Changes and Updates
20bd reserves the right to update this privacy policy as needed. For any significant changes, we will notify you via your registered email or through a notification on the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.
The "Last Updated" date at the top of this page always reflects the date of the current version of the policy. If you wish to review a previous version, please contact us.
Contact Us
For any questions or comments about this privacy policy, or for any requests regarding your information, please contact us:
- Email: [email protected]
- Live Chat: 24 hours, 7 days (in Bengali) — via our website
Also read our other policies: Terms and Conditions | Responsible Gaming | About Us